Client support / Social platforms & Event Organizer at Eden Forever Christmas Decorators in Lekki Phase 1, Lagos

Position Overview

We are seeking a Client support / Social platforms & Event Organizer who will be the friendly voice of the corporate identity, oversee client engagements, and lead online relation. You will also play a main responsibility in arranging festive events and activations that highlight our customer’s unique decorations.

Primary duties

• Manage client questions through phone, email, WhatsApp, and social platforms.
• Oversee social platforms pages, post compelling content, and address comments/messages.
• Organize small events, activations, and corporate identity exhibits.
• Collect client response and ensure a positive customer expertise.
• Collaborate with the processes team to guarantee prompt correspondence and project status reports.
• Organize simple on a weekly basis documentation on questions, appointments, and community-related relation.

KPIs

• Responsiveness: Address all client questions within accepted timelines.
• Client fulfillment: Preserve a minimum of 90% praise.
• Relation: Accomplish steady every month growth in followers and engagements.
• Transformation: Ensure a minimum of 25% of questions transform to appointments.
• Event Success: Supply events with a minimum of 90% of organized presence.

Qualifications

• Bsc. in Communications, Promotion, Business, or relevant field.
• 2+ years’ expertise in client support, social platforms, or event synchronization.
• Robust documented and spoken communication competencies.
• Practical experience with Instagram, TikTok, and Canva (basic content formation).
• Structured, innovative, and capable to manage multiple duties in stress during the festive season.