Call centre agent at Kennedia Consulting Limited (KCL) in Island, Lagos
Organization:
- Kennedia Consulting Limited (KCL)
Job Location:
- Island, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Position Overview
We are looking for a devoted and specialist Reach out Centre Agent to join our team. In this position, you will act as the primary point of reach out for clients, dealing with questions, fixing problems, and making sure a smooth customer experience.
Duties
- Manage incoming and outgoing client engagements productively and competently.
- Handle client questions, settle service issues, and offer precise information about goods and solutions.
- Preserve thorough and precise records of client engagements in the CRM system.
- Recognize and report to higher support tier sophisticated concerns to the suitable department for solution.
- Work alongside team members to attain individual and group results targets
Qualifications
- At least a Bachelor's degree Academic qualification
- Must possess finished NYSC
- Fluent in Hausa (added advantage)
- Robust verbal and professional writing competencies.
- Not older than 26 as at the time of application
- Verified ability to supply outstanding client support in a specialist environment.
Application Due Date
- Monday 8th Sep, 2025
Steps To Apply
Suitable applicants should send their Applications to: recruiterkcl@gmail.com using the Position name as the subject of the email.