Service aide at Service Arts and Hospitality Academy (SAHA Africa) in Lagos

Job Description

The Service aide plays a main responsibility in producing a positive first and final impact for hotel guests.
You will help with luggage, escort guests, and provide aid cross-functional units to guarantee smooth daily processes.
Your welcoming mindset and attention to guests' needs support to the hotel’s reputation for exceptional service.

Welcome guests warmly upon arrival and help with luggage to and from visitor guest accommodations
Escort guests to guest accommodations and clarify guest accommodation capabilities, amenities, and hotel solutions
Manage visitor requests promptly and courteously (e.g., calling taxis, supplying items)
Preserve cleanliness and order in the lobby, entrance, and visitor-facing zones
Help with valet parking (if relevant) or leading guests to parking zones
Assist front desk processes with supplies, messages, and visitor errands
Offer directions, regional location information, and strategic guidance when needed
Help room maintenance services with moving linen, inventory, or trolleys upon demand
Address visitor service issues or requests and report to higher support tier as required
Documentation safety or servicing & maintenance concerns promptly to the suitable department
Preserve a specialist, polite, and service-oriented demeanor at all times

Previous expertise in a hospitality or client support position is a plus
Clear articulation and people skills
Smart and specialist appearance
Physically suit and capable to move and lift luggage, stand, and walk for long periods
Friendly, supportive, and initiative-driven mindset
Capability to operate adaptable changes, which includes weekends and holidays
Good expertise in the regional location, attractions, and transport routes
Basic expertise in front office processes will be an added advantage.

Suitable applicants should send their CVs to: hr@sahaafrica.com using the Position name as the subject of the mail.