Technical Client assistance Agent at Ignite Energy Access Nigeria Limited in Surulere, Lagos

Job Description

Help clients with questions through phone, email, and chat or ticketing system in a prompt and specialist manner.
Settle client concerns and report to higher support tier sophisticated cases to lead personnel
Work alongside internal teams to settle sophisticated technical challenges.
Diagnose and diagnose issues system problems, which includes network network access, system setup, and device errors.
Mentor clients through step-by-step initiatives and report to higher support tier sophisticated challenges to the suitable teams.
Log and record all client engagements, system problems, and outcomes precisely in the CRM/ticketing system.
Check in with clients to guarantee their concerns are fully settled and fulfillment is accomplished.
Stay current with the latest technical solutions and market trends.
Track deployed system performances and oversee client fulfillment
Diagnose and diagnose issues possibility concerns to avoid downtimes affecting the most effective processes of Hybrid Inverter Operational structures
Check in on other duty as allocated by the direct supervisor

Certification, Bachelor's degree/BA or Higher national diploma/OND in Electrical Engineering, or applicable field;
1-2 years of expertise in client assistance, ideally in a technical relevant position.
Service-oriented mentality with a enthusiasm for offering outstanding service.
Goal-oriented team player with a enthusiasm for tech and client support,
Initiative-driven troubleshooter with the capability to think logically. Capable to use data systems would be beneficial
Task juggling skill, set key focuses and organize schedule productively
Autonomy in supplying on necessary documentation precisely and prompt with minimal assist
Good issue resolution, interpersonal and verbal abilities.

Suitable applicants should send their Resume to: ayobami.ajete@ignite.solar using the Position name as the subject of the email.