Female Client Care Delegate at Woodgate Structure Limited in Jabi, Abuja (FCT)

Role summary

A "client role summary" isn't standard, but if you mean the position of a Customer service rep (or Officer), it includes coordinating client engagements, responding questions about goods/solutions, addressing service issues, processing orders and payments, preserving records, and partnering internally to guarantee client fulfillment. Primary duties comprise of building positive connections, offering precise information, and following organisation rules and standardized processes to meet client needs productively.

Essential responsibilities:

• Document Keeping: Preserving thorough records of client engagements and financial record in CRM operational structures.
• Initiative-driven Assist: Presenting initiative-driven assist to clients and offering introductory information to new clients.
• Service understanding: Staying current on service understanding and organisation rules to offer efficient assist.
• Internal Partnership: Operating with internal teams and departments to settle sophisticated concerns and enhance customer experience.
• Response Collection: Collecting and documenting client response to recognize zones for advancement.

Qualifications

Interested applicants should have applicable credentials and expertise.

Crucial Competencies:

• Information exchange: Clear and clear communication competencies are crucial for interacting with clients.
• Patience & Empathy: The capability to patiently and empathetically comprehend and meet client expectations.
• Issue resolution: Proficient abilities in investigating concerns and offering efficient initiatives.
• Flexibility: Adaptive schedule to manage a range of client engagements and evolving conditions.
• Product Proficiency: A thorough comprehension of the organization's offerings to response questions and offer