Top level Digital Account support manager at Pulse Nigeria in Maryland, Lagos

Job Description

Pulse is lookingfor an skilled Top level Digital Account support manager.
Our Top level Digital Account Managers are post-sale Digital Promotion Strategists in charge of the successful management of digital plan for our customer brands.
You will solution guide questions which includes how brands are communicated and skilled through digital engagements, and how 360 digital engagements suit into broader client experiences.
You will assist to attain the customer’s strategic corporate identity and business targets by offering them with direction and operating with the internal team to attain smooth plan dispatch.

Formulate efficient post-sale plans for customers in accordance with their qualifications and ensure smooth implementation.
Proactively suggest creative digital plans to enhance the quality of customer marketing.
Ensure responsibility is established during the project organizing process.
Generate content calendars according to dictated due dates and to the highest standard.
Full duty for making sure work is fulfilled to the highest standard, on time and to financial plan.
Accomplish 100% realizations on all allocated accounts.
Ensure proper internal Quality assurance is done before any work is divided with the customer for evaluate.
Oversee customer connections and offer customers with top-notch support and assist.
Oversee customer requirements, bringing concerns/matters to customers' attention before they become challenges, presenting possibility initiatives, and advising of possibility dispatch setbacks.
Offer marketing effectiveness status updates and evaluation to customers.
Convey productively with all team members and formulate robust, trusting connections with all internal associates.
Analysis and evaluation of clients, market terms and rival data for applicable decisions and guidance.
Evaluate new and trending technical solutions for consistent expertise status reports to guarantee our customer presenting remains creative.

At least 5 years of expertise operating as a Customer Account support manager
A specialist certification in digital promotion a plus
A minimum of Bsc level of education preferred
Great building relationship competencies to promote customer connections
Great project coordination competencies
An pioneer, trendsetter, and innovative thinker who can link 360° digital to all other components of a customer’s business and boost expansion avenues
A great digital producer capable to craft captivating digital promotion plans that supply outcomes for customers
Great copywriting, verbal and professional writing competencies
Outcomes-oriented and capable to operate both independently and within a collaborative environment.