Client Care Executive at Dana Group of Companies in Oshodi -Isolo, Lagos
Organization:
- Dana Group of Companies
Job Location:
- Oshodi -Isolo, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Duties
- Reach out clients forward of planned servicing & maintenance or service assignments to remind them and RSVP.
- Reach out to clients after service finalization to evaluate fulfillment levels and collect input on the quality of work.
- Accept, record, and settle client service issues and queries, making sure concerns are escalated to the suitable department as required.
- Work alongside workshops, spare parts, and service teams to handle client matters and guarantee promptness outcomes.
- Kia on Road (KOR) Support – Offer online assistance to stranded clients and organize with the workshop technical team to supply in-field rescue solutions when necessary.
- Organize alternative vehicles for clients whose cars are undergoing extended repairs, making sure proper recordkeeping and client engagement.
- Prepare and send specialist emails, bulk SMS, and advertising messages to keep clients informed of solutions, proposals, and marketing.
- Problem bills to clients promptly and precisely, and ensure they are properly tracked.
- Address service-associated emails, questions, and requests from clients in a prompt and specialist manner. Coordinate with the accounts department to increase, track, and settle client repayment requests.
- Customer care brand promoters in visiting corporate customers, carrying out response sessions, and collecting findings to enhance solutions and product offerings.
- Organize and send thorough documentation on corporate customer visits, capturing key matters and strategic guidance for advancement.
- Reach out clients to guide them of new marketing, campaigns, and special proposals, and promote involvement. Assemble and send routine call documentation summarising the number of clients reached, matters elevated, and response collected.
Qualifications
- Bachelor's degree / Higher national diploma in Business Management, Promotion, Information exchange, or a relevant field.
- 1-3 years of expertise in client support, preferrably in the Automotive or service industry.
- Clear articulation, bargain and people skills.
Application Due Date
- Thursday 9th Oct, 2025
Steps To Apply
Suitable applicants should send their Resume to: vacancies@danagroup.com and cc: jobs@kiamotorsnigeria.com using the Position name as the subject of the email.