Payment Processing System Admin at Unified Payments Services Limited in Lagos

Role summary

To guarantee smooth process, supervising, and assist of the UP Exchange transaction processing operational base (and other associated channels), which supports switching, financial support transfers, supervising and status updates. Ensure high system accessibility, quick problem solving, and process effectiveness in line with service-level agreements (SLAs) for instantaneous transaction processing.

Obligations & Duties

• Offer necessary assist for API development both within and outside the organization
• Work alongside the Network team to establish linkage for new customer consolidation
• Track transaction processing channels, switches, and move engines to guarantee uptime and effectiveness.
• Execute standard procedure system health checks, transaction flow supervising, and warn managing from supervising dashboard.
• Assist comprehensive transaction switching and financial support move processes.
• Report to higher support tier transaction defeats or processing errors to the suitable assist levels or vendors as needed.
• Help in settlement settlement by verifying transaction status and documentation.
• Run routine business checklists for switches, move engines, and middleware solutions.
• Engage in failover running test, disaster recovery drills, and ensure business continuity.
• Preserve precise business data records, system issue documentation, and change handover recordkeeping.
• Execute basic diagnosing issues and report to higher support tier unresolved system problems promptly.
• Assist adjustment management initiatives, system status reports, and patches for the exchange operational base.

Key Effectiveness Indicators

• >99.9% uptime of switching and transaction processing channels.
• 100% transaction honesty and reliability, with was unsuccessful financial record promptly escalated within SLA.
• Transaction turnaround time within accepted benchmarks.
• Zero non-operational time during transaction windows.
• Precise system issue data recording and solution within SLA (90% solution on first line).
• 100% adherence with business standardized processes and data guard guidelines.

Qualifications

• Education: Bachelor's degree/Higher national diploma in Computer Science, Computer Engineering, Information Operational structures, or a relevant field.
• Qualifications: ITIL, Linux, or payment/switch-associated qualifications (advantageous).
• Expertise: 1–3 years in e-payment processes, switching channels, or IT systems support positions in a financial solutions environment.