Clinical Associate at mDoc Healthcare Limited in Abuja (FCT)
Organization:
- mDoc Healthcare Limited
Job Location:
- Abuja (FCT)
Employment Type:
- Full time
Date Posted:
Job Description
About the Position
- In this role, you will be an integral member of the Clinical Processes team assisting to assist the development and refinement of AI resources attentive on health-associated conversations.
- You will collaborate with internal teams spanning product, clinical, and engineering to guarantee that user engagements with Kem, our AI-based virtual health companion, are of the highest quality, clinically suitable, and in sync with strategic objectives.
- You will be anticipated to critically assess conversations between our AI-health chatbot, Kem, and members, escalating any concerns, inaccuracies, or matters, and offering feedback criticism to assist enhance the model.
- You will evaluate patterns and practices in Kem’s effectiveness and user conduct, turning these findings into implementable documentation and briefings for team members.
- Your capability to produce data and convey findings will be critical in offering the most comprehensive care expertise to our members.
- Along with the executive guidance team, you will promote an environment that fosters quality, duty, and partnership.
- A balance of technical strategic insight and clinical comprehension is significant for this position.
- You must be committed to work with data routinely and use resources like Google Sheets, Airtable, and any other resources offered to arrange, track, and distribute your findings.
- Our team values adaptive schedule, intellectual curiosity, and a lead to enhance digital health resources at scale.
- As an expanding company, some position fluidity and cross-operational work should be anticipated.
Duties
- Collaborate with clinical and cross-functional teams to evaluate Kem-member chat transcripts for clinical precision, appropriateness, and tone.
- Report to higher support tier conversations that pose clinical, ethical, or content risks to the suitable team members.
- Recognize and record patterns in chatbot errors or user input and endorse zones for advancement.
- Routinely arrange and modify a centralized tracking system to track practices, response, and flagged conversations.
- Use Google Sheets to log and interpret data; preserve clean, well-organized spreadsheets for status updates purposes. Expertise or comfort in coding/scripting and/or operating with Airtable will be an added advantage (but not necessary).
- Produce and show documentation to team members condensing key findings from conversation assessments and data practices.
- Create on new processes and methods that enhance evaluate and data processes; recognize avenues to streamline and enhance current business standardized processes.
- Preserve a high meticulousness, critical thinking, and objectivity in analyzing member engagements with AI resources.
- Work alongside technical, clinical, and business participants to assist a premium quality digital health expertise.
Qualifications
- MD or MBBS, or RN necessary.
- An additional graduate Academic qualification is desirable e.g. Master of business administration. MPH, Master's degree.
- 4 - 7 years of expertise in clinical medicine.
- Project coordination expertise necessary.
- Business strategic insight.
- Publication track document preferred.
- Exceptional information exchange, visual communication and planning abilities.
- Capability to envision and implement on tight timelines, and manage contesting key focuses.
- Comfort in operating with a international workforce and in a new venture environment.
- A acknowledgment that mDoc is an early-stage new venture so we work around the clock and are seeking you to operate with an innovative outlook, quickly and productively.
- A readiness to operate super hard and issue-solve as a collective.
Application Due Date
- Tuesday 12th Aug, 2025
Steps To Apply
Suitable applicants should send their Resume / Resume and a 1 - 2 paragraph response in their email indicating why this position is captivating to them to: recruiting@mymdoc.com using the Position name as the subject of the email.