Client assistance Associate at FoodCourt in Lekki / Obanikoro, Lagos

Duties

• Address client questions through phone, email or chat productively and in a prompt and specialist manner.
• Help clients with order placement, menu questions, dispatch status reports, and general questions about the organization’s service.
• Offer details about menu items, ingredients, allergens, and special modification (that do not alter the current recipe or corporate identity).
• Settle client service issues, matters and questions to attain client fulfillment.
• Work alongside the Kitchen and dispatch teams to guarantee precise and prompt order fulfilment.
• Track and oversee online channels and manage incoming orders and questions.
• Ensure precision of order description, which includes deals with, dispatch directions and special requests.
• Track and modify order status, sharing information any setbacks or modifications to clients proactively.
• Work alongside applicable teams, which includes processes or logistics, to find appropriate outcomes and prevent similar concerns from occurring in the future.
• Handle and settle client’s service issues, matters or escalations competently and without delay.
• Formulate a strong insight of the organization’s menu offerings, ingredients, project setup methods and dispatch rules.
• Stay current with any modifications or additions to the menu to offer precise information to clients.
• Recognize avenues to upsell and cross-sell menu items, campaigns, or special proposals to clients during engagements.
• Offer input and suggestions to the executive team to improve customer experience and enhance operational frameworks.
• Record client engagements, concerns, and outcomes precisely in the client assistance system.
• Offer findings and suggestions for optimizing client assistance plans and standardized processes.
• Work alongside productively with cross-operational teams, which includes kitchen employees, dispatch men and promotion staff to guarantee smooth customer experience and process effectiveness.
• Help clients in diagnosing issues system problems connected with our food dispatch app or website.
• Mentor clients through the ordering process, app navigation, and payment standardized processes.
• Report to higher support tier sophisticated technical challenges to the suitable teams and check in until solution.
• Build solid connections with clients by offering personalized and friendly service.
• Proactively engage with clients to collect input, suggestions and testimonials.
• Preserve a complete information repository of menu items, campaigns and kitchen processes.
• Executes other associated obligations as allocated.

Qualifications

Applicants should have applicable credentials with work expertise