Chargeback Associate at Nomba (Formerly Kudi) in Lagos

Job Description

We are at present seeking to employ a rock star chargeback associate. Here's what your daily will observe like:
Evaluate and address chargeback and dispute cases in a prompt and precise manner.
Collect and evaluate transaction data with evidence files to organize responses in line with card network rules.
Work alongside internal teams which includes Client assistance, Fraud, and Settlement to collect necessary description for case solution.
Leverage expertise in card issuing processes to comprehend the circumstance of disputes and recognize promise zones for advancement.
Preserve precise records of dispute initiatives in internal operational structures and resources.
Assist adherence with compliance-related and card network standard procedures connected with disputes and chargebacks.
Assist recognize practices or recurring concerns in disputes that may point to business differences or client pain points.

Bsc in Finance, Accounting, Business Management, or a relevant field. Equivalent expertise in payment processes, conflict management, or financial solutions may be accepted in lieu of a academic qualification.
2-4 years of expertise managing chargebacks, transaction disputes, payment processing, or financial processes.
Practical experience with card issuing channels, operational structures, or methods, with a deep knowledge of the issued card lifecycle and its effect on dispute processes.
Understanding with payment gateways, obtaining banks, and merchant processors, which includes expertise in network-specific chargeback standardized processes (Visa, Master card, etc.).
Robust logical and investigation competencies, with the capability to assess transaction data and evidence files to decide the validity of requests.
Outstanding meticulousness, especially when analyzing transaction records, client communications, and timelines.
Competence with Excel, Google Sheets, or similar spreadsheet resources for case tracking and status updates.
Capability to operate in a dynamic, high-volume environment, coordinating various cases and delivering consistently with precision.
Comprehension of card network regulations and applicable adherence guidelines will be an added advantage.